brief Review the home-built task tracking application and design an alternate display that would be simpler for managers to administer.
I started by stripping out all presentation, and building a text page that fit the way managers were tracking tasks. To this I added the simplest visualization possible, showing the task status, number of days the ticket was open, name and contact info of the requester, and a journal of exchanges between the requestor and the respondent.
Finally, a display of the satisfaction rating was placed at the end of the row. Rather than a standard calendar or week, the display was chunked into time segments that fit the way managers handled field requests: today, tomorrow, the next day, the next week, after next week.
Adjustments could be made to individual task rows interactively without reloading the page, making interaction more fluid. At any time, managers could push out a self-formatting email with all journal notes regarding the status of any task.
result Looking at the original plain-report displays (the final screenshot here) shows the dramatic difference that inclusion of context can provide.
