{"id":1576,"date":"2007-04-01T19:20:00","date_gmt":"2007-04-01T19:20:00","guid":{"rendered":"https:\/\/lemelwilliams.com\/?p=1576"},"modified":"2022-09-12T21:21:24","modified_gmt":"2022-09-12T21:21:24","slug":"task-manager","status":"publish","type":"post","link":"https:\/\/lemelwilliams.com\/?p=1576","title":{"rendered":"Task Manager"},"content":{"rendered":"\n
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brief<\/span> Review the home-built task tracking application and design an alternate display that would be simpler for managers to administer. <\/p>\n\n\n\n

I started by stripping out all presentation, and building a text page that fit the way managers were tracking tasks. To this I added the simplest visualization possible, showing the task status, number of days the ticket was open, name and contact info of the requester, and a journal of exchanges between the requestor and the respondent.<\/p>\n\n\n\n

Finally, a display of the satisfaction rating was placed at the end of the row. Rather than a standard calendar or week, the display was chunked into time segments that fit the way managers handled field requests: today, tomorrow, the next day, the next week, after next week.<\/p>\n\n\n\n

Adjustments could be made to individual task rows interactively without reloading the page, making interaction more fluid. At any time, managers could push out a self-formatting email with all journal notes regarding the status of any task.<\/p>\n\n\n\n

result<\/span> Looking at the original plain-report displays (the final screenshot here) shows the dramatic difference that inclusion of context can provide. <\/p>\n\n\n\n

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Interactive task tickets<\/p>\n","protected":false},"author":1,"featured_media":1577,"comment_status":"closed","ping_status":"open","sticky":false,"template":"wp-custom-template-case-study","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[51],"class_list":["post-1576","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-work","tag-round-table-pizza"],"_links":{"self":[{"href":"https:\/\/lemelwilliams.com\/index.php?rest_route=\/wp\/v2\/posts\/1576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lemelwilliams.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lemelwilliams.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lemelwilliams.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lemelwilliams.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1576"}],"version-history":[{"count":3,"href":"https:\/\/lemelwilliams.com\/index.php?rest_route=\/wp\/v2\/posts\/1576\/revisions"}],"predecessor-version":[{"id":1656,"href":"https:\/\/lemelwilliams.com\/index.php?rest_route=\/wp\/v2\/posts\/1576\/revisions\/1656"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lemelwilliams.com\/index.php?rest_route=\/wp\/v2\/media\/1577"}],"wp:attachment":[{"href":"https:\/\/lemelwilliams.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1576"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lemelwilliams.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1576"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lemelwilliams.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}